Shipments may require signature on delivery. If you would like your shipment to be delivered without a signature, please contact us after placing your order.
Please contact us for any reason by emailing CustomerService@matteohome.com or call (213) 617-2813 ext. 1. Customer Service is available Monday-Friday, 8am-4pm PDT. We try to respond to inquiries as quickly as possible. Answers to some questions about our products, new accounts, and payments can be found HERE.
Please contact us for any reason by emailing firstname.lastname@example.org or call (213) 617-2813. Our Account Managers are available Monday-Friday, 8am-5pm PDT. We try to respond to inquiries as quickly as possible. Answers to some questions about our products, new accounts, and payments can be found HERE.
After you have submitted your order, you will not be able to make any online changes to your order. Most orders are made-to-order, and if your order has already entered the production process, it cannot be changed or canceled. To make changes to your order prior to production, please contact Customer Service.
If you did not purchase your products from the MATTEO website or Factory Store, please contact your original place of purchase to return or exchange your items.
We guarantee our merchandise to be free of manufacturing defects or other quality-related issues, such as fabric flaws, zipper/button problems, and dye lot variance greater than 10-15%. Defective items can be returned for refund or exchange within one year of purchase.
We will gladly accept unworn, unwashed or undamaged merchandise for a full refund or exchange within 30 days of delivery. Refunds will be made in the form of the original payment. Items returned after 30 days will be eligible for exchange only.
All returns made at the Factory Store must have tags attached and be accompanied by original receipt. We do not accept returns on irregular items purchased from the Factory Store.
We will not accept returns without proper paperwork.
To begin the return process or make an inquiry, please use the form on this page.